In ALL instances please call or email us to discuss options.
Telephone 07703597446 or 01138153534 (00 44 7703597446 from abroad) or email firstname.lastname@example.org
Under no circumstances should goods be returned without prior agreement of Rocky Mountain Spares Limited.
Unwanted or unsuitable goods
Returns of unwanted/unsuitable goods are accepted but are required to be in new and unused condition and in original packaging, as supplied. Please telephone or email (details as above in previous paragraph) as soon as possible and no later than 7 days from receipt of goods. If all above conditions are met then you will be entitled to your choice of an exchange or a full refund. The customer must meet the cost of the return postage for unwanted goods. We cannot accept responsibility for returned items lost/damaged in transit and so we recommend use of recorded delivery or an otherwise insured method of return and that you obtain a proof of dispatch from the carrier.
Faulty goods still within the guarantee period
Returns of faulty goods are accepted but, again, please contact us by telephone or email (details as above) in order to discuss before returning any goods. We will refund the cost of the returns postage for faulty goods (within reasonable limits) upon return delivery and reserve the right to choose to collect items through our own transport if we deem this appropriate. Therefore, it is ESSENTIAL to make contact with us before taking any action. We cannot accept responsibility for returned items lost/damaged in transit and so we recommend use of recorded delivery or an otherwise insured method of return and that you obtain a proof of dispatch from the carrier.
Rocky Mountain Spares Limited will replace or credit the customer with the value of any defective goods supplied by Rocky Mountain Spares Limited provided that
a) Upon inspection, that Rocky Mountain Spares Limited is satisfied that the fault/defect has arisen solely through faulty material or workmanship and during normal wear and tear. The guarantee will not cover instances of deliberate or accidental damage by the customer or where the product has been subjected to use outside what is deemed to be ‘fit for purpose’- for example, use of the recommended lubricants in sufficient quantities and other provisos relating to specific products that are mentioned in writing within the literature provided by the manufacturer with the goods
b) Defects are flagged to the company immediately upon discovery of the defect and, in any event, not later than 12 months from the date of despatch of order to the customer. Our guarantee covers the purchase price of the product only. Rocky Mountain Spares Limited shall under no circumstances be liable for any consequential loss or damage, such as, for example, labour charges.
Rocky Mountain Spares Limited shall not under any circumstances whatsoever be liable for any loss arising out of any cause whatsoever beyond the company’s control.
Other Important Terms
In the event of our selling our business to a third party, then we may transfer our obligations and rights under these Terms and Conditions to that third party. In this case, your rights under these Terms and Conditions will not be affected and our obligations will be transferred to the third party who will remain bound by them.
Our contract is between you (our customer) and us (Rocky Mountain Spares Limited) and is not intended to benefit any other person or third party in any way whatsoever and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
Your statutory rights remain unaffected and also your rights under EC ‘distance selling’ regulations.